FNQ – National Quality Foundation – is a non-governmental organization This is done by mobilizing organizations around the Modelo de Excelência da. Criterios de excelencia organizacional – ebook – Text; Processos, · Resultados, · Principais, · Desempenho, · Apresentados, · Partes. ABNT, ABNT NBR Vocabulário e Princípios. ABNT, Rio de Janeiro ( ) 3. FNQ:Critério de Excelência. Fundação Nacional da Qualidade () 4.

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Journal of Operations Management, 24 6 The objective of the sample was to allow for customized evaluations of performance regarding the management system as well as evaluations of the importance of management excellence practices to criterjos company preconized by those awards. Psychological Reviewv. Relevance of Baldrige constructs in an international context: Conforme Vokurka et al.

Composed by eleven Fundamentals and eight Criteria which are internationally recognized, the MEG model expresses the technological, economic and social changes of fhq 21st Century. Por outro lado, os resultados negativos apontam que a empresa vencedora possui um EVA menor do que os seus pares.

Criteria for performance excellence.

MODELO DE EXCELÊNCIA by Denise Santos on Prezi

A comparative study of 16 national quality awards. Utilizaram-se os seguintes indicadores de qualidade: Archives of Psychologyv. A comparative assessment of some major quality awards. Following the newest management paradigms, organizations are seen as living systems that belong to complex ecosystems with which they interact and on which they depend.


Todos os direitos reservados. Culture of Innovation 4.

Segundo Martelanc et al. Abstract This paper aims to analyze the value creation by National Brazilian Quality Award winners using Economic Value Added EVA as the performance measure and to compare this dde with that of competitors from the same economic sector.

Model of self-evaluation to support organizational performance: A comparative analysis and review of national quality awards in Europe.

FNQ – Management Excellence Model ®

Decision Sciences, 31 2 Journal of Organizational Excellence, 21 1 Siga os perfis da FNQ. De forma geral, melhora a competitividade Miguel, The sample proposed has allowed for a customized performance evaluation of the management system of the company used as the object of study, and the importance of the management excellence practices involved in the criteria.

FNQ plans to be a worldwide intellectual authority on Management Excellence and, therefore, relies on a significant edge: Journal of Operations Management, 25 1 Further evidence on the validity of the theoretical models underlying the Baldrige criteria.

Journal of Industrial Teacher Educationv. Dessa forma, o ano de reconhecimento foi identificado como o ano 0.

Manual FNQ CriteriosExcelencia

Using enablers of the EFQM model to manage institutions of higher education. All the contents of this journal, except where otherwise noted, is licensed under a Creative Commons Attribution License. A comparison of quality and business excellence programs in the world. Contudo, criteroos autor recomenda cautela no uso. Strategies and Plans 3.


These Fundamentals also intend to be the pillars upon which the management of World Class organizations should be based. Quality in Higher Education: Meta-analysis of the relationship between quality management practices and firm performance — implications for quality management theory development. Services on Demand Journal.

Empirical validity of Baldrige criteria: O modelo proposto foi aplicado em uma empresa industrial do segmento malharia. The criteria allow to quantitatively or qualitatively measuring organizations management maturity: Knowledge of the Customer and the Market A comparison between a private sector organization and higher education institutions.

Academy of Management Journal, 44 edcelencia FNQ strongly believes that pursuing its mission is an important contribution for the promotion of competitiveness among Brazilian organizations.

Adaptado de Pignanelli, Relationship between innovativeness, quality, growth, profitability, and market value.